Who we are
Border Keyrings (“we”, “us”, “our”) operates www.borderkeyrings.co.uk and is the data controller for personal information collected through this website. You can contact us regarding privacy matters by email at info@borderkeyrings.co.uk or by calling 07734 246475.
What information we collect
- Contact details: Your name, email address, telephone number, company name (if applicable), and delivery address submitted through our quote, contact, or order enquiry forms.
- Custom artwork & design text: Logos, photos, names, dates, and slogans uploaded or configured in our design studio so that we can render and manufacture your personalised products.
- Enquiries & correspondence: Records of communications sent through our website forms, email, or WhatsApp.
- Newsletter sign-ups: Your email address, if you ask to receive our updates.
We do not use analytics or advertising cookies. See our Cookie Policy for what is stored in your browser.
How and why we use your information
- To prepare digital proofs and produce your custom order (contract fulfilment).
- To respond to enquiries and provide bulk price quotes (legitimate business interest).
- To maintain accounting records and comply with UK tax obligations (legal obligation).
- To send occasional updates, only if you subscribe (consent). You can unsubscribe at any time.
Who we share information with
We do not sell or rent your personal information to third parties. We share information only with trusted service providers who help us operate our service:
- Website hosting infrastructure (Vercel).
- Transactional email delivery (Resend), which delivers the details you submit through our forms to us and sends your confirmation emails.
- Postal and courier delivery carriers to deliver your completed orders.
Our website forms do not store your details in a database; they are delivered to our business inbox by email.
Data retention
We retain order and financial transaction records for the period required by UK tax and accounting law (typically 6 years). Enquiry correspondence and custom artwork are retained for a reasonable period to facilitate repeat orders or reprints, unless you request their deletion sooner.
Your rights
Under UK GDPR and the Data Protection Act 2018, you have the right to request access to, correction of, or erasure of your personal data, as well as the right to object to or restrict certain processing. To exercise any of these rights, please email info@borderkeyrings.co.uk.